The Giowell Group

Est. 1995. The Giowell Group trains and inspires
Concierge and Front Line Professionals to be the very best.

Contact Us

Concierge professionals trained


Members and associates worldwide


Years in the Concierge business


Keynote speeches and training sessions given


Books, publications, and documents sold

About Us

The Giowell Group offers customized training on a monthly contractual basis, virtual programs, half and full day live programs, and keynote addresses for company wide events and rallies.

With clients in over 50 countries, we have trained thousands of companies and individuals how to offer the customer experience that helps them rise above their competition.


Developed to help people easily find Concierge and Lifestyle managers to assist them with their business and life, The International Concierge and Lifestyle Management Network  is one of the world’s most popular professional concierge directories on the internet.

Dynamic Women Network

The Dynamic Women Network is designed to promote, educate and empower women and amplify their influence.  We are committed to promoting gender equality, eliminate discrimination, and to inspire and help build community again.


A 20-year concierge industry veteran, Katharine Giovanni is considered by many to be one of the original founders of the independent concierge industry and is the most sought out concierge consultant, coach,  and front line trainer in the world.

Meet The Team

Katharine Giovanni

  • Chairman of the board and Founder of two concierge associations from 2000-2014
  • Co-Founder of the Dynamic Women Network
  • Three-time award-winning author and inspirational blogger

As a 20-year concierge industry veteran, Katharine has this amazing ability that inspires you and your staff to embrace a positive path and live your best life at work and at home. She coaches concierge & front desk staff all over the world on how to go above and beyond and bring their “A” game to work. Katharine’s warm, friendly and approachable style inspires people to be their very best!

From Subaru to the leading social media company in the world, Katharine has significantly helped companies around the world raise their level of service by training their concierge and front line staff to provide a five-star customer experience.

Ron Giovanni

Ron GiovanniRon Giovanni is one of the founders of the Giowell Group and ICLMNet, has been in the operations, customer service and sales fields for more than thirty years.

He has been Giowell’s CEO since its inception in 1998. Ron has set up several successful businesses which includes Triangle Concierge, Triangle International, ICLMNet and NewRoad Publishing. He is responsible for both ICLMNet and Giowell’s operations. Ron is also the founder of NewRoad Publishing, which has published four books as well as developed software and other downloadable products for the Concierge Industry.

He also has a background in Real Estate both as a licensed Broker and in sales as a Home-builder Representative.
Ron’s goal is to help others become the best in what they do. He believes that service is above all else when it comes to your clients.

What our clients and associates say about us

Her presentation style is timeless and she connected very well with 4 generations of service concierge’s. We look forward to additional training sessions with Katharine.

Raymond SmitRegional Process and Product Manager, Subaru of America – East RegionMillermedia

Katharine was engaging; she made everyone feel comfortable, but at the same time she challenged us not only to step out of the box, but dare to genuinely excel in the customer service experience.

Kaye YoungrenCEO / COommunity Management, INC., AAMCSandrew Inc.

Katharine not only provided us with real applicable advice on how to provide the best possible customer service experience, even in the most stressful situations, but also inspired our staff to really embrace what it means to be a concierge.

Gwen KaminskasWestward Property Management

Katharine Giovanni is a radio favorite among listeners. Her upbeat yet personal delivery will enable all to find the voice within. [She]  is ear candy for listeners that have been broken in spirit … her progressive ideas will illuminate all to get in tune with their intuition.

Shades of GrayXM Satellite Radio

You give great advice and made me realize that I can do this! I’m in the process of forming my concierge business and I can’t wait to launch it soon! Thank you so much for sharing your knowledge, courage and wisdom!

Galina NemtsovWohl, Pennsylvania

I will never be able to thank you enough for assisting me in achieving my dreams. With your leadership and resources, I know that my company will continue to thrive. Anyone who is thinking of starting/expanding a concierge/virtual assisting business must take the time to study your methods.

Jacqueline Butler ExecuStaff Concierge Services, LLC

Get in touch with us

Use the form below or feel free to call us
during normal business hours (ET) at 1-(888) 598-8830

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