WORLD CLASS CUSTOMER EXPERIENCE AND CONCIERGE TRAINING
Whether you’re starting a concierge company, creating a concierge desk, or need to train your existing staff, The Giowell Group will give you the tools that you need to take you to the next level.
Katharine Giovanni, Giowell’s lead trainer/speaker, has been a world renowned concierge, customer experience and front desk trainer since 1998. From Subaru to the leading social media company in the world, she has significantly helped companies raise their bottom line by training their concierge and front line staff to provide a five-star customer experience.
She has also trained thousands of entrepreneurs and lifestyle managers from all over the world and is considered by many to be one of the founders of the independent concierge industry