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WORLD CLASS CUSTOMER EXPERIENCE AND CONCIERGE TRAINING

Whether you’re starting a concierge company, creating a concierge desk, or need to train your existing staff, The Giowell Group will give you the tools that you need to take you to the next level.

Katharine Giovanni, Giowell’s lead trainer/speaker, has been a world renowned concierge, customer experience and front desk trainer since 1998. From Subaru to the leading social media company in the world, she has significantly helped companies raise their bottom line by training their concierge and front line staff to provide a five-star customer experience.

She has also trained thousands of entrepreneurs and lifestyle managers from all over the world and is considered by many to be one of the founders of the independent concierge industry

 

Corporate

Designed for front line staff who greet the customers/guests/residents first, Katharine will help you offer service that is seamless, memorable and joyful.

Outstanding five star service is the key to creating lasting customers that come back again and again. It all starts on the front line with the staff who greet the customers first. Everyone who talks to customers should be communicating at the highest level of service possible. First impressions are often the tipping point for people who are trying to decide if they should use your service or not. With over 20 years of experience, Katharine’s unique approach shows you how to exhibit the kind of customer service that goes above and beyond your competition by showing them how to think and act like a five star concierge (even if they’re not).

Click here for more information

Entrepreneurs

The President’s Club

Starting a concierge company? Do you prefer to be trained face-to-face? This training is a REALLY intense two-day session with Katharine in Raleigh, NC. By the end, you’ll know what to do, where to go, and how to get there. Buckle up because these sessions are fun!   Click here to go to Katharine’s website and read about all the details.

 

 The Concierge Entrepreneur ECourse

Wake up to the power of your own potential!  Whether you want to start a small home based business, or a large one, this course will give you the tools that you need to get your concierge business up and running fast. Using all the knowledge and tools I’ve accumulated in the last 20 years, I’ll take you through the start-up phase step-by-step.  Click here to read about all the details.

 

Products

Looking for a way to market your company?

Thinking of taking a class?

Searching for contracts?

Our products have stood the test of time. Thousands of people from around the world have purchased our books, products and classes.

Click here to visit our store

Click here to read about Katharine’s marketing videos

 

Need a speaker?

Katharine Giovanni has been a world renowned concierge, customer experience and front desk trainer since 1998.

Her contagious warm and friendly approach will show you and your staff how to explode your customer’s experience by taking it from ordinary to extraordinary! Katharine has significantly helped companies around the world raise their bottom line by training their concierge and front line staff to provide a five-star customer experience.

Visit www.KatharineGiovanni.com for more information

Visit www.DynamicWomenNetwork.com to attend a Summit and meet Katharine personally!