Designed for front line staff who greet the customers/guests/residents first, Katharine will help you offer service that is seamless, memorable and joyful.

Outstanding five star service is the key to creating lasting customers that come back again and again. It all starts on the front line with the staff who greet the customers first. Everyone who talks to customers should be communicating at the highest level of service possible. First impressions are often the tipping point for people who are trying to decide if they should use your service or not. With over 20 years of experience, Katharine’s unique approach shows you how to exhibit the kind of customer service that goes above and beyond your competition by showing them how to think and act like a five star concierge (even if they’re not).

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